New York’s shiny new ferry service, which officially launched on May 1st, is experiencing a few growing pains which underscore the operational challenges of reliable and scalable new transit service, particularly ferries, within the five boroughs

Though the problems have not been well documented by the media, a quick glance at the service’s twitter feed quickly reveals a broad array of complaints from frustrated passengers, though:

Growing pains aren’t entirely surprising given the novelty of the service and the relative inexperience of the contractor in the transportation landscape. If anything, the problems do highlight the large amount of trouble that the city is undertaken to provide service to a very small portion of New Yorkers; one ferry equals about a subway car of passengers.

Moreover, though they provide a premium experience, the ferries aren’t significantly faster than the Subway, and of course offer far fewer destinations.

The premium experience, however, won’t really matter if the ferries prove to be unreliable and delayed.

Featured image via Anthony Viviano on Flickr

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